About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The SHI Microsoft Services team is seeking a dynamic Professional Services Market Leader to join our team. In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, AI/Generative AI, distributed architecture, and hybrid cloud operations. You'll work closely with Technical Strategists, Pre-Sales Architects, and Delivery Consultants to drive customer success and business growth. As SHI Services’ customer-facing relationship owner, you’ll be primarily focused on developing cross-functional strategies and solutions that bring together technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our clients solve their business challenges. Your responsibilities include-- but are not limited to-- guiding the client from defining business objectives, through discovery and proposal generation, to securing client sign-off on Statements of Work. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW.

Your experience in selling services within the technology/consulting sector will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem-solving, and project management abilities. Market Leader’s performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT).

Role Description

• Collaborate with SHI Account Executives, Technical Strategists, and Pre-Sales Architects on account strategy and planning.
• Develop new business opportunities and expand existing customer relationships through targeted sales techniques.
• Manage the sales pipeline and utilize sales management platforms to achieve targets.
• Understand and align with customer business objectives and IT priorities.
• Position and promote SHI's portfolio of products, solutions, and services.
• Build and maintain strategic relationships with customers and partners.
• Work closely with pre and post-sales internal support teams.
• Thrive in a team-based selling environment.
• Stay informed on industry trends, products, and market conditions.
• Travel as necessary to meet with clients and attend relevant events.

• Monitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potential

• Advocating for customers while balancing SHI business objectives

• Demonstrates leadership in managing internal resources to ensure that SHI Services’ recommended solutions are comprehensive, achieve client expectations, and meet business objectives

• Generates and nurtures relationships with clients ranging from executive leadership to hands-on-keyboard resources.

• Focused on delivering world-class client experience.

• Gain an understanding of the client’s business and technical landscape (inclusive of individual lines of businesses within the organization)

• Opportunity Management

• Act as liaison between client stakeholders and SHI Services subject matter experts
• Translates the clients’ business and technical objectives into solutions.
• Gather and analyze client requirements: work with clients to understand their current challenges, business needs and requirements. They may conduct interviews, surveys, and workshops to gather this information. Once they have a good understanding of the client’s needs, they partner with appropriate team to design and architect a solution
• Accountable to manage opportunities and engage specialty resources to drive multi-fa