Claims Experience Team Lead

Application Deadline: 3 March 2024

Department: Operations

Employment Type: Permanent - Full Time

Location: Remote

Description

SafetyWing (YC W18) is looking for a Claims Experience Lead to drive the way in changing how our members go through the claims process. Your mission would be to ensure that SafetyWing delivers the best claims experiences globally.

💻 Your responsibilities will include

• Streamline our claims handling to be fast, straightforward, and empathetic.
• Lead our Claims team, ensuring they are joyful and productive and we have enough people to assist with incoming requests.
• Step in on complex cases with a mix of operational know-how and genuine care, ensuring every member feels valued.
• Collaborate with tech teams and the Insurance Operations Manager to innovate and improve our processes, making claims handling smoother and smarter.
• Partner with Claims QA to audit and review the performance of our teams and partners.
• Develop and lead training and knowledge sharing that empowers your team to build operational excellence and be great at what they do, from talking to members to handling the details of their claims.
• Use data and insights to tell the story of how we're doing, where we can improve, and celebrate our wins.

🧪 We are looking for someone who

• Has a passion for leading, inspiring, and guiding teams.
• Has a genuine talent for empathizing with customers – we consider this crucial.
• Has solid experience in managing and resolving customer claims with care and efficiency.
• Has strong skills in strategic planning and is capable of analyzing data.
• Excels at building and maintaining collaborative relationships with external partners, broadening our capabilities and impact.
• Uses creative thinking to solve complex issues, turning challenges into opportunities for improvement.
• Extra shine if you have a background in customer service or claims handling within the insurance or highly regulated industry.

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet?
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

• Fully remote work environment – work from anywhere globally. 
• Competitive compensation.
• Global coverage with Remote Health and Nomad Insurance.
• A minimum of 20 days of compensated time off each year.
• Referral bonus - an incentive program rewarding you for helping us find exceptional talent to join our team.
• Opportunity to unlock more benefits as your tenure with SafetyWing grows.

We are looking forward to hearing from you!