Vice President, Client Success

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a VP, Client Success to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Excellent in your communication and interpersonal skills, with experience collaborating with senior management and cross-functional teams.

• Able to navigate complex business environments, driving strategic decisions based on data and analysis.

As the Vice President of Client Success, you will focus on delivering best-in-class service to Element’s Clients. This executive will oversee a team of ~250 professionals dedicated to ensuring successful new client onboarding, service delivery through project execution, proactive problem solving, and close collaboration with client executives and Element operations teams. This team is a critical driver of Client satisfaction, retention, and growth, ensuring that Element’s service exceeds client expectations and achieves their key outcomes.

A Day in the Life  

Service Delivery Excellence

• Lead execution of service delivery for multiple client fleets, ensuring high-quality and timely project outcomes that align with client objectives.

• Develop and refine processes to deliver consistent, efficient, and scalable services that address unique client needs.

• Establish metrics to evaluate project performance and ensure services meet or exceed client expectations.

• Cultivate a client-centric culture that prioritizes value delivery and exceptional client experiences.

• Lead the client retention process for clients identified as "at risk," working proactively to resolve issues, strengthen relationships, and ensure retention.

New Client Onboarding & Service Expansion

• Oversee the onboarding process for new clients, ensuring seamless integration of services and a positive start to the partnership.

• Work with internal teams to ensure the successful implementation of additional services for existing clients, maximizing value and long-term satisfaction.

• Collaborate with client executives to identify opportunities for service expansion and deeper partnerships.

Continuous Improvement & Data-Driven Decision-making

• Establish governance forums to address high-impact issues, collaborating with clients and internal teams to develop actionable solutions.

• Anticipate challenges and proactively identify opportunities for improvement with client executives.

• Implement data-driven approaches to identify trends, root causes of recurring issues, and enhance service delivery.

• Champion innovation and drive continuous improvement by leveraging insights, KPIs, and performance metrics.

Strategic Client Partnerships & Growth

• Build and maintain strong relationships with key client executives, serving as a trusted advisor and advocate.

• Collaborate closely with clients to align service strategies with their evolving business objectives and growth plans.

• Partner with internal teams to integrate client feedback and continuously improve products and solutions.

Team Leadership and Management

• Lead a team of ~250 client service professionals, ensuring alignment with organizational goals and client priorities.

• Foster a high-performance culture focused on accountability, collaboration, and growth.

• Provide coaching, mentorship, and professional development opportunities to ensure employee engagement and retention.

• Ensure resource allocation and workload distribution for effective service delivery.

Cross-Functional Collaboration

• Partner with sales, product, and operations teams to ensure seamless service integration across the client lifecycle.

• Contribute to the development of tools, methodologies, and best practices t