Strategic Account Manager - Healthcare
MicrosoftAbout the role
We are looking to hire a Strategic Account Manager - Healthcare
Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world.
Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe.
Microsoft’s Health and Life Sciences (HLS) team is dedicated to empowering healthcare organizations to achieve their goals and improve patient care. We aim to create an efficient and connected healthcare ecosystem by bringing the healthcare ecosystem together which empowers everyone across the healthcare journey to collaborate, communicate, and innovate together to provide better experiences for their workforces and patients or members alike.
We are insatiably curious and always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas and collaborate across boundaries to bring the best of Microsoft to our customers—because we are better together. It's our ability to work together that makes our dreams believable and achievable. Together we make a difference.
We are seeking someone who can demonstrate experience or exposure to the business opportunities and challenges in the health payor and/or provider domain. Comprehensive knowledge of pharmacy operations, including pharmacy benefits management and general retail operations, is also desired. A clear understanding of the intersection of healthcare and technology in the payor and/or space is essential, as this role requires being an effective business and technology partner to a large payor/provider healthcare organization. Additionally, a thorough and grounded understanding of the Microsoft portfolio in the context of these business segments is expected, along with a fundamental grasp of the strategy behind cloud operations and cloud services development.
Responsibilities
The Strategic Account Manager - Healthcare will manage the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g., senior leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team. Competitive KnowledgeLeverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.Sales ExcellenceOrchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customeApply for this role
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