Senior Program Manager

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is actively seeking a talented Senior Program Manager in Atlanta, Georgia. 

Responsibilities:

• Responsible for the operational and organizational management of the Georgia Department of Transportation’s Transportation Management Center (GDOT TMC) in Atlanta, GA and the GDOT District Operations Center (DOC) in District 3 in Thomaston, GA
• Acts as the primary point of contact to GDOT and coordinates closely with the AECOM Deputy Project Manager, who is the on-site point of contact
• Responsible for facilitating a cohesive and balanced operation for GDOT TMC and DOC in District 3.
• Responsible for maintaining staff levels as dictated by GDOT budgets and authorizations
•  Review applicant resumes, conduct interviews, and recommend for hire/advancement
• Administrative functions, including invoice processing, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability
• Coordinate with client on citizen issues related to complaints, inquiries, and public information requests received through GA 511
• Share (or assume) responsibilities with (for) the client for TMC public relations activities such as TMC public outreach efforts, facility tours, presentations, and other meetings
• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing statewide traffic management, traveler information, incident management, and freeway patrol operations
• Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness
• Assist in maintaining sound freeway operations by guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner
• Responsible for the comprehensive training and auditing of the operations staff
• Conduct Control Room staff meetings, as required
• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client
• Write and maintain technical documents, including but not limited to the TMC Operations Manual/Standard Operations Procedures, monthly reports, training programs, and GA 511
• Serve, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field mainten