Associate Principal

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Associate Principal works within and across the strategic consulting team to support consulting engagements by gathering and analyzing client and Press Ganey information, developing recommendations and creating presentations. Primary focus of this position is integrated consulting leadership and new business development. 

Responsibilities include:

• Demonstrating a high degree of self-awareness and ability to accurately gauge others (internally and externally) to appropriately guide thinking and behavior, especially in difficult situations.
• Serving as a role model for others.
• Fostering an environment of innovation and change, communicating goals and strategies to team members and involving them in the changes.   
• Identifying and sourcing internal resources (i.e., information, expertise, products within and external to Strategic Consulting) critical to supporting client needs.
• Persuading and influencing the actions of client C-suite leadership.
• Negotiating and facilitating resolutions.
• Expanding Strategic Consulting and Press Ganey relationships in the client organization.
• Speaking and presenting in front of large audiences.
• Strategizing with Consulting Team on engagement approach in all phases, facilitating improved communication and the management of engagement risks 
• Managing multiple client engagement priorities at once with fast-paced turnaround times. 
• Anticipating client challenges and communicate necessary mitigating strategies. 
• Reviewing and ensuring engagement plan and actual engagement delivers on client expectations around project activities, timelines, deliverables, and outcomes.
• Ensuring appropriate staff assigned and resources are appropriately leveraged.