Pharmacy Operations Specialist

Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs.  At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers.

POSITION SUMMARY:

The Pharmacy Operations Specialist is a key role responsible for supporting the successful establishment and optimization of our clients' specialty pharmacy services. This role ensures new pharmacy locations are built, credentialed, and launched with compliant, efficient, and best-in-class operations. The Specialist drives continuous improvement by managing complex cross-functional projects and implementing industry best practices to support accreditation standards (ACHC/URAC) and regulatory compliance.

ESSENTIAL RESPONSIBILITIES/DUTIES:

Project Management & Build-Outs

• Drive the successful planning and execution of pharmacy build-outs and new client implementations, managing all phases from initial concept through operational launch
• Develop, monitor, and maintain detailed project management tools, including timelines, budgets, and risk assessments, to ensure timely delivery of all deliverables
• Coordinate and lead cross-functional stakeholder meetings (including Operations, IT, Finance, and Legal) to align on project milestones and requirements
• Collaborate with design and construction teams to ensure facility layouts meet optimized workflow, compliance, and patient safety standards

Technology & Vendor Integration

• Manage the implementation, setup, and integration of core pharmacy technology systems (e.g., Pharmacy Management Systems, EHR interfaces)
• Coordinate technical configurations, user access, and hardware setup in collaboration with client and vendor IT teams
• Facilitate the initial setup of critical vendor accounts, including drug wholesalers, shipping carriers (UPS/FedEx), and supply chain logistics

Compliance, Credentialing, and Revenue Cycle

• Oversee the management and submission of essential pharmacy credentialing and licensing applications (e.g., NPI, NCPDP, State Board of Pharmacy, DEA)
• Act as a subject matter expert on state-specific pharmacy rules and regulations, providing guidance on required build and operational elements
• Support the setup of financial workflows, including payment processor contracting, merchant accounts, cash handling, and reconciliation processes

Operational Excellence & Ongoing Support

• Design and document robust operational workflows, Standard Operating Procedures (SOPs), and staff training materials to ensure adherence to compliance requirements
• Establish Key Performance Indicators (KPIs) and operational metrics (e.g., script volume, inventory accuracy) to monitor performance and drive continuous process improvement