IT Director

Description

Company overview

CapsLock is a global IT marketing company that pioneers unique, scalable customer acquisition solutions for B2C clients. We solve complex sales challenges across a wide range of industries, primarily for large North American partners. By integrating our expertise in Digital Marketing, IT, Design, AI-driven analytics, proprietary MarTech, and sales consulting we deliver powerful, data-informed customer acquisition solutions.

At CapsLock, people, technology, and forward-thinking innovation lie at the heart of everything we do. Our core values guide our approach to building and refining an internal product ecosystem that powers profitable acquisition models, flexible scaling, and optimized operations. Our diverse, global team, fluent in over 10 languages, thrives on open collaboration and the exchange of new ideas, pushing boundaries to ensure our clients’ success.

Role overview

The IT Director will report directly to the Chief Technology Officer (CTO) and will be a key leader responsible for building a scalable, reliable, and secure technology foundation for CapsLock's internal products: MarTech platform, AI Agents, Automation tools.

You will directly lead senior technical leaders and functions: Head of Engineering, Head of QA, Security Manager, and the AI Team. In close partnership with the Product Director, you will turn strategy into predictable delivery, modernize our engineering and quality practices, and ensure our platforms are ready to scale with performance marketing demands.

This role is for a hands-on technology leader who can operate at two levels: (1) collaboration with cross-functional teams and clear reporting to executive-level, and (2) deep collaboration with internal engineering team and domain teams to solve complex systems, data, and automation challenges.

Responsibilities

Management and collaboration

• Lead and develop the technology organization through senior leaders 
• Build a high-performance engineering culture based on innovation, continuous improvement, technical excellence, accountability and AI-driven mindset
• Partner tightly with the Product Director to align product vision, technical strategy, capacity planning, and quarterly delivery commitments.
• Collaborate with executive leadership on strategy, prioritization, and investment decisions (people, tooling, infrastructure)
• Create a transparent reporting rhythm for stakeholders

Technology Strategy and processes

• Define and drive a multi-year technology strategy
• Establish an engineering operating system: planning cadence, execution rituals, delivery metrics, decision logs, and cross-team coordination that scales
• Own the technical roadmap alongside Product
• Make pragmatic build-vs-buy decisions; evaluate vendors and technologies with a clear ROI and long-term maintainability lens.
• Implement agile methodologies 
• Ensure security, compliance, and risk management across all IT systems

Execution and delivery leadership

• Ensure predictable, high-quality delivery across Engineering and AI/R&D
• Set standards for product specifications handoff, technical design reviews, estimation, and quality gates
• Improve engineering throughput and quality using measurable indicators and targeted improvements
• Champion pragmatic documentation

Quality assurance and reliability

• Lead QA strategy through the Head of QA
• Implement reliability practices
• Own release governance and staged rollouts 

AI and R&D leadership

• Guide the AI Team to deliver production-grade AI capabilities, moving from prototypes to reliable systems 
• Partner with Product to identify high-leverage AI opportunities and deliver measurable impact
• Set responsible AI practices: data privacy, model governance, human-in-the-loop controls where appropriate, and ongoing quality monitoring

Talent, hiring, and team development

• Shape org design and hiring plans to support growth
• Coach and mentor leaders; establish career ladders and performance expectations that retain top talent
• Create a learning culture

Requirements

• 8+ years of experience in software engineering, including 4+ years in senior leadership roles (Director/Head/Engineering Manager leading managers)
• Proven experience leading multiple teams and senior leaders across Engineering, QA, and Security (directly or via strong managers)
• Strong background in building and scaling high-availability systems, automation platforms, and data-heavy products with clear performance requirements
• Hands-on understanding of mod