Newline Team Leader

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GENERAL FUNCTION:

Responsible for profitable business development, monitoring the quality of a large existing portfolio of companies within the bank’s Newline vertical, as well as act as a manager and coach to Relationship Managers.  The position requires a strong understanding of the payments industry and will focus on growing relationships that utilize the bank’s Newline money movement services and technology, including sponsorship services, instant payment and API connectivity.  This includes but is not limited to payroll, payment aggregators, payment facilitators, merchant acquirers, card issues, bill payment and other companies that have developed client facing payment products.  . Demonstrate a deep understanding of the payment industry and verticals to develop a trusted advisory relationships with the Senior Executives ( e.g. CEO, CFO, COO) of the Company. Capable to lead and coordinate with One Bank Partners to create and implement a relationship strategy for very large, complex assigned clients and prospects. This position requires a strong understanding of the payments industry, treasury products, payments verticals, credit, commercial products and financial statement analysis, in order to offer comprehensive treasury and embedded payment solutions based on clients and prospects needs. This role is expected to activity participate in industry events/community activities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Business Development

• Strong understanding of the payments industry, faster payments, and Newline industry.
• Work closely with product partners and implementation teams to properly qualify, price embedded payment opportunities and effectively communicate and requirements for implementations.
• Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources
• Effective grow long term profitable "lead left" relationships
• Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high value prospective relationships.
• Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
• Coaches employees through the sales process as applicable

Portfolio Management

• Work with One Bank partners analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Responsible for planning and conducting relationship strategy review meetings with internal Fifth Third Business Partners and Client's trusted advisors (e.g. attorney, accountants)
• Ensure that customer relationships are managed to maximize the opportunity for the bank, while taking into account Bank risk and customer needs.

Client Experience

• Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met
• Lead and coordinate all client facing activities, including credit support, treasury management, and capital markets
• Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management. Reinforce use of CRM for assigned Fifth Third partners for monitoring pre-call and post-call activities
• Utilize consultative sells skills, commercial playbook principals and call reporting plans to enhance the client experience

Credit Excellence

• Analyze the financial information provided to determine the questions to ask to decide on the credit request that should be pursued
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).

• Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly