EMR Systems & Support Analyst

EMR Systems and Support Analyst

Location: Remote

Travel required: up to 30%

About the Company:

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

About the job:

As an EMR Systems and Support Analyst, your responsibilities include driving projects that directly contribute to development, integration, support and functionality rollout and update of an Electronic Health Record system and supporting IT systems. You will assist with workflow process optimization through building applications that are tailored to meet the laboratory’s needs. You will apply your knowledge around EHR system’s capabilities, workflows and functions to assist in the support of provider EMR systems and implementation of internal systems to help to meet process needs. You will also monitor and support clients post implementation and/or interface deployment.

What you will do:

• You will develop a deep understanding of Natera’s users to deliver an outstanding user experience 

• You will develop and reform EMR support processes as needed to provide top quality customer service to both internal and external customers.

• You will drive operational excellence and meet with operational stakeholders as required to determine both short term and long term solutions to issues identified post implementation.

• Solicit customer feedback and funnel new requirements and product changes back into software development

• You will participate in all phases of the system development life cycle including development of use cases and evaluation of software solutions. 

• You will research to develop, configure, and modify moderately complex information systems. 

• You will create documentation of business requirements, current and future state workflows. 

• You will design, configure, test, debug, document, and maintain program/application configurations. 

• You will coordinate all testing phases of associated applications during implementations and upgrades. 

• You will support existing functionality with further expansion to other Natera groups where necessary. 

• You will develop strong relationships with end user communities, customers, and business partners. In the process, you will become a product expert and subject matter expert on Natera’s deployed EMR software products 

• You may have to travel (up to 30%) to customer sites to assist with clinic staff or provider training, and onsite elbow support where necessary.

• You will work with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Due to this, you must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• You must maintain a current status on Natera training requirements. You would also be required to pass a post offer criminal background check.

Qualifications:

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience. 

• Minimum 2-3 years of direct work experience.

• Minimum 2-3 years of experience in a technical support role preferably in Healthcare.

• Excellent oral and written communication skills.

• Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs with attention to details. 

• Highly organized with ability to manage concurrent deadlines