Clinical Business Operations Representative 3

Current Employees:

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CORE JOB FUNCTIONS                                                                                                     

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

DEPARTMENT ADDENDUM

Department Specific Functions

• Function as the primary on phones.
  • Answer phones and provide patients with the assistance/guidance they seek.
• Scheduling/Rescheduling appointments.
• Managing provider’s bump lists and re-scheduling, with occasional assistance, within 48 hours of receiving the bump list.
• Look at schedules a week prior to check if language interpreters are needed and if so, if they have been requested; if not, request.
• Confirm patient appointments for the next week/next few days.
• Receive and open packages.
• Complete clerical paperwork.
• May provide support for seeking authorizations.
• Respond to all Inbaskets in a timely manner (what is considered timely is defined by the division).
• Confirm appointments with patients regularly.
• Disseminate relevant information and instructions to parents regarding the variety of care visits we offer.
• Obtaining authorizations for appointment types that CIV does not routinely obtain.
• Make critically thought-out judgements related to CHP practice and scheduling optimization.
• Device paperwork creation.
• Executing minor device repairs.
• Submission of relevant paperwork on behalf of our doctors, to the Department of Health or any other entity.
• May be asked to manage the letter of medical necessity process for pediatrics.
• May be asked to assist/support the adult hearing aid office or cochlear implant office.
• Liaise with various teams in the Division of Audiology to provide optimal patient customer service.
• Liaise with device companies to ensure correct devices/repairs are obtained for patients.
• Maintaining administrative training materials for administrative employees of the Children’s Hearing Program.
• Participate in several community events hosted by the Children’s Hearing Program.
• Complete re