Associate Director, Patient Access

Job Description:

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.

Ferring is on a mission to transform the treatment of bladder cancer with a novel, first-in-class intravesical gene therapy that provides patients with an alternative to bladder removal surgery. Our Uro-Oncology team is growing with a variety of rewarding opportunities in commercial, medical affairs and technical operations. If you are energized by the prospect of bringing the benefits of cutting-edge science to meet the needs of patients, we may have the perfect role for you.

The Associate Director, Patient Access will manage day to day patient access strategy and operations for Ferring with a focus on Adstiladrin (Uro/Oncology) and expanding to other products over time.  The Associate Director will support the Sr. Director, Patient Access on patient access strategy, Field reimbursement management (coding and claim approval support) plans and patient affordability programs.  Primary lead all day to day operations of the hub post launch.  Duties will include overseeing hub vendors and outsourced Field Reimbursement team, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met.  Associate Director will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training and others as needed.

This is your opportunity to play an important role in making available to patients a novel product that has the potential to revolutionize the treatment of bladder cancer!

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country.

Responsibilities:  

• Program development:  Lead day to day operations of the Adstiladrin patient access programs (hub; FRM support and patient affordability).  Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement.  Collaborate with vendor to update business rules as appropriate.
• Vendor management:  Serve as primary liaison between Ferring and hub vendor.  Anticipate and address program challenges.  Work closely with vendor to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times.
• Reporting:  Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal.  Develop and distribute summary reports to key Ferring colleagues on a regular basis.  Work with vendor to prepare ad hoc reports as needed.
• Pharmacovigilance:  Collaborate with vendor and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines.  Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of hub vendor.
• Patient affordability program:  Develop patient affordability strategy for co-pay; foundation support and patient assistance programs.  Oversee operations for patient affordability program for products available through the hub.  Coordinate enrollment through the hub.  Develop and update program enrollment forms.  Serve as key liaison with program vendors.  Ensure timely reporting of key patient affordability program data, and that all program KPIs are met or exceeded.  Collaborate with brand team to develop program offers.
• Budgeting:  Support Patient Access Sr. Director with developing, maintaining and meeting all program budget requirements.  Assist with forecasting.  Provide Sr. Director with timely alerts regarding potential bu