Digital Communications Representative (SBC Screenland)

SBC’s Digital Communications Team supports patient care by completing online, text and digital appointment requests via various platforms, scheduling, monitoring self-scheduler, patient portal, answering service and additional platforms for complete appointment information, accurate routing and timely responses to patient inquiries. Our digital team will ensure patient awareness of office policies and appointment requirements. 

RESPONSIBILITIES

• Providing assistance, solutions, and excellent customer service to patients via online requests, text platforms, portals, emails, social media, live chat, answering service and/or phone calls.
• Using online tools to secure appointments, reminders and recalls, handle patient issues, answer queries, solve problems, and provide support through channels like email, live chat, and social media.
• Educate patients on office policies and company standards such as COF, TOS Collections, cancellation requirements and more
• Managing projects and providing feedback regarding the effectiveness of campaigns and digital presence.
• Creating timely response for various outlets that highlight the company's services such as social media, cosmetic listings, Zoc Doc, IPA contracts and more. 
• Handling inquiries and scheduling for various marketing campaigns such as periodic appointment recalls and cosmetic events
• Contacting open referrals for appointments, uploading and entering authorization information
• Communicating with office managers, team leads and providers about appointment availability
• Resolving scheduling conflicts

SKILLS AND ABILITIES

• Skilled in verbal and written communications to clearly convey complex problems and proposals in both formal and informal situations
• Proficient in Microsoft Office, Electronic Health Records systems such as EMA, portals, live messaging and other digital platforms
• Able to work opening and/or closing shifts, Monday through Saturday, as needed 
   

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 1+ years of experience as a scheduling coordinator or similar role in a high volume environment
• Preferred: experienced Dermatology in a high technology usage office
• Exceptional Patient Care & Customer Service skills
• Excellent customer service, verbal, written  and problem solving skills
• Ability to plan and manage time efficiently, demonstrate sound judgement, decision-making and problem-solving