IT Service Management Coordinator

Accenture Federal Services delivers a range of innovative, tech-enabled services for the U.S. Federal Government to address the complex, sensitive challenges of national security and intelligence missions.

Refer a qualified candidate and earn up to $20K. Learn more here >

 

Job Description: 

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

Responsibilities include:

• Identify and document system and or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action
• Create and manage page content audits, and actions
  pursuant to the communications plan
• Provide basic user and customer support and troubleshooting
• Provide application navigation assistance

Here's what you need:

• Experience providing application support
• Experience providing content management support
• Experience working directly with clients
• Experience providing basic user and customer support and troubleshooting

Bonus points if you have:

• Experience with Microsoft office suite
• Detail oriented and comfortable conversing with client leadership

Security clearance:

• An active TS/SCI clearance

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.     

Role Location: Range of Starting Pay for role   

California: $90,700 - $147,100  

Colorado: $90,700 - $127,100 

New York City: $105,000 - $147,100  

Washington: $96,600 - $135,200 

Eligibility Requirements

US Citizenship required.

Important information

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture Federal Services

Accenture Federal Services is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. An active security clearance or the ability to obtain one may be required for this role. Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the