Project Manager, Service Delivery & Change Management (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Service Delivery & Change Management is responsible for driving technology enablement, optimizing legal service delivery, and leading organizational change initiatives that support modernization across the legal department. This role oversees practice-area application management, strengthens vendor partnerships, enables effective adoption of legal technology, and safeguards operational continuity through governance, compliance, and knowledge management. The ideal candidate excels at cross-functional collaboration, process optimization, and delivering complex technology and AI-driven initiatives while ensuring high-quality service experiences for attorneys, staff, and business partners.

What You'll Do:

• Drive technology adoption and effective use of the legal technology stack through awareness campaigns, communications, training programs, and change management strategies.

• Oversee application lifecycle management across practice areas, including implementations, enhancements, integrations, performance monitoring, and user access governance.

• Partner with stakeholders to identify opportunities for AI and automation, develop implementation roadmaps, and support pilots, UAT, rollout, and ongoing optimization.

• Ensure tools are consistently used to their fullest potential, enabling attorneys and staff to achieve maximum value from technology investments.

• Manage vendor relationships, align product roadmaps, negotiate priorities, and evaluate solutions to ensure technology investments meet evolving legal department needs.

• Oversee vendor compliance and procurement processes.

• Conduct market research on emerging legal technologies and AI capabilities, providing recommendations and alternative analyses to leadership.

• Lead end-to-end change management strategies for new systems, processes, and AI initiatives, including impact assessments, stakeholder engagement, training, and communication plans.

• Create SOPs, playbooks, knowledge articles, and process documentation to support organization-wide adoption and long-term sustainability.

• Implement and maintain knowledge management structures that support continuous learning, knowledge transfer, and operational clarity.

• Identify process bottlenecks, operational inefficiencies, and technology gaps; design and implement improvements that enhance productivity and streamline service delivery.

• Lead workflow analysis, current/future state mapping, and cross-functional process redesign initiatives.

• Drive ongoing optimization for legal applications, shared services, and technology-enabled workflows.

• Act as a liaison across Legal, IT, InfoSec, procurement, vendors, and business units to ensure transparency, alignment, and shared understanding of priorities.

• Facilitate cross-functional workshops, leadership presentations, and stakeholder readouts to support decision-making and engagement.

• Communicate project status, risks, and outcomes through clear reporting and ongoing cadence meetings.

• Define, track, and report key performance indicators (KPIs) to evaluate technology performance, service delivery impact, and operational efficiency.

• Analyze adoption trends, usage patterns, and service metrics to guide future investment and prioritize enhancements.

• Provide insights and data-driven recommendations to drive strategy and continuous improvement.

What You’ll Need:

• Bachelor’s degree required.

• 5+ years of experience in legal operations, service delivery, project management, change management, or a related field.

• Proven success managing large-scale technology implementations and change initiatives.

• Exceptional communication, collaboration, and problem-solving skills.

• Ability to balance str