Sports Book Assistant Manager-(Horseshoe Council Bluffs)

The Sports Book Assistant Manager is responsible for effectively managing Sports Book Supervisors and Ticket Writers in a high-performing, welcoming environment that is focused on customer service and compliance. The position assists with the scheduling of Ticket Writers/Supervisors to ensure full coverage of sports book terminals and generates opportunities to promote a positive image for the company within the industry and community. 

What You Will Do: 

Effectively manage and schedule Sports Book Supervisors and Ticket Writers to ensure full coverage of sports book terminals 

Place and replenish sheets/parlay cards 

Write compliance paperwork/MTLs 

Manage cash drops and cash replenishment 

Approve ticket cashing as determined by approval matrix and internal controls 

Assist in Reward card signup 

Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers 

Ensure policies and procedures are adhered to on a daily basis 

Develop relationships with customers and ensure they feel welcomed 

Keep a par list of supplies for the Manager  

Provide support to Ticket Writers to handle customer complaints/disputes 

Assist in handling the day-to-day activities of a sports book 

Foster an environment focused on customer service and compliance 

Promote a positive image for the company within the industry and community 

Enabling and disable kiosks for daily wagering 

Monitoring customer activity on kiosks for compliance and AML purposes. 

Reset unregistered cash and payout totals and complete necessary paperwork for kiosk wagering 

Monitor back office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable 

What You Will Need: 

2+ years’ experience as a Sports Book Supervisor 

Must be able to work independently with minimal supervision 

Must be confident in one’s ability to assess situations and make informed decisions 

Good interpersonal communication skills  

Ability to manage relationships  

Strong problem-solving skills  

Ability to manage a diverse range of activities and effectively prioritize responsibilities 

Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable) 

 

Physical Requirements: 

Must be able to stand for extended periods of time.  

Must be able to lift, pull or push 25 lbs. 

Must be able write for extended periods of time. 

Must be able to twist, bend or reach with no significant boundaries. 

This position may be exposed to a smoke-filled environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientat