Senior Manager, Go-to-Market Capabilities

Summary

The Guidewire Enterprise Readiness Team is a critical strategic organization developed to align information, learning and communication experiences to support readiness and adoption goals across all Guidewire personas - Customer, Partner, and our internal Guidewire team. Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator—ensuring employees, customers, and partners maximize their impact with Guidewire Cloud.

The Senior Manager of Go-to-Market Capabilities is responsible for driving enablement programs associated with new hire readiness, methodology training, and role / functional competency development. Responsible for a team of Program Owners with defined focus in supporting Sales, Customer Success, Professional Services and Support functions. Success ensures go-to-market employees are prepared to effectively complete role responsibilities, and that programs deliver measurable value against stakeholder business priorities.

Job Description

Required Skills / Experience

• Experience: 7-10+ years of enablement or technical education in the SaaS industry. Experience leading large, cross-functional teams focused on delivering successful enablement projects.

• Readiness / Knowledge: Experience in leading readiness, enablement, or education programs in a SaaS organization. Familiarity with LMS systems, AI tooling and capabilities, and organizational constructs / processes that drive increased knowledge and business outcomes.

• Functional Role Onboarding: Knowledge on effective new role onboarding, ensuring employees have an effective program to ensure readiness in job functions after the first 6 months at Guidewire.

• Strategic Business Partnership: Proven success in building executive trust, synthesizing priorities through insightful needs analysis and proactive, value-driven communication.

• Program Management: Focuses on managing a portfolio of projects, managed in our core project management technology (Monday).

• Integrity, Rationality, & Collegiality: Operating against Guidewire’s core values, with integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among your peers.

• Executive Presence & Communication: Possesses exceptional written and verbal communication skills, with the proven ability to distill complex technical and program information into clear, actionable executive summaries.   

• Industry Knowledge: Good understanding of the property and casualty insurance business.

• Remote Work: Ability to work seamlessly in a remote environment.

• Travel: Willingness to travel up to 30% of the time, occasionally internationally.

Key Responsibilities

• Leads and develops a high-performing, global organization, including a team of Program Owners and leaders, fostering a collaborative and inclusive culture, and building a robust talent pipeline to support the company's growth. Ensures strong program delivery including adherence to project management methodologies, capacity management, and success metrics.

• Accountable for the functional onboarding program for the Guidewire Field and Support organizations, including design and delivery of an effective self-study curricula program for each templated role.  Responsible for ensuring ongoing program development, curricula updates, tooling, and measurement against functional readiness. 

• Accountable for the quality and delivery metrics for in-person Field Onboarding programs, focused on cross-functional account management and role alignment

• Responsible for the development of core methodology training programs, including Sales / Adoption Methodology (Challenger), Services methodology and others.  

• Partners with Readiness Business Partners to plan and deliver ongoing training associated with new hire programs or in-person field events such as Regional Kick-Offs, Sales Reviews, etc.

• Responsible for intake review and prioritization for ad-hoc role / functional competency requests, further elevating the skill development of the field and support organization.

• Collaborates cross-functionally with other organizations within Guidewire responsible for creating and distributing onboarding and competency development, including Human Resources, Business Technology (Biz Tech), and each functional area.

• Supports the future