Integrated Health Systems Key Account Manager

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Job Description

Integrated Health Systems Key Account Manager

OBJECTIVES/PURPOSE:

• The Key Account Manager (KAM) is the liaison between Takeda and strategic prioritized National and Regional Health System accounts including, but not limited to: Corporate and Director level account leadership members, academic institutions, hospitals, teaching institutions, Independent Delivery Networks (IDNs), Integrated Health Systems (IHSs), employers, and other key potential customers as appropriate based on PDT’s expanding portfolio.
• KAMs are responsible for developing and executing PDT Portfolio business plans aligned with corporate objectives and supporting PDT products within their assigned accounts in alignment with those objectives.

ACCOUNTABILITIES:

• Responsible for health system contracting and developing cross functional business plans, as well as launching business development initiatives and implementation strategies for large volume/high volume Accounts. 
• Attain sales goals and objectives by delivering Business Objectives and prescriber growth, as well as other key metrics in the assigned Territory. 
• Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment, which may be Key Medical Policy, Operations, Pharmacy, Practice Guideline and Clinical decision makers, as well as any critical support staff within a specific geographic area.
• Develop and regularly evaluate account business plans to ensure they continue to meet strategic business objectives and align with emerging trends and changes within key customer segments or accounts.  Prepare and present account business plans to management as appropriate.
• Continually assesses information related economics, inventory management, reimbursement, procurements and deployment strategies and partners with internal and external experts to stay up-to-date on the latest access and reimbursement issues and trends at the local, regional and national level.
• Appropriately uses available tools for Territory and Data Analytics to monitor and evaluate accounts, industry/managed care trends and communicate relevant information to  Accounts and internal stakeholders that are impacted.
• Works within established protocols to regularly communicate and deliver updates and status reports to cross function team and stakeholders to enhance the field sales force selling opportunities in their marketplace. 
• Delivers approved Account Specific Quarterly Business Reviews encompassing accurate purchases, clinical, financial, outcomes, and operational issues. Strategically manages assigned accounts, budget and allocated resources provided yielding maximum effectiveness and impact.
• Act as an agent on behalf of assigned customer segment to the sales force to educate on relevant therapeutic account information.  Collaborate with the Managed Markets team for their region to effectively communicate status updates on prioritized accounts

CORE ELEMENTS RELATED TO THIS ROLE:

• Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder / influence mapping, identifying / prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with marketing and managed market teams, developing tactical plans, etc.
• Gain access for specialty products in accounts, in terms of formulary access, as well as protocol access (inclusion of specialty products in clinical/prescriber protocols and clinical pathways), if applicable
• Conduct account management