Collateral Services Specialist

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

The Collateral Services Specialist position assists in the receipt, maintenance, servicing, and release of secure collateral documents important to the Credit Union’s consumer loan portfolio. Additionally, this role assures that insurance policies for secured loans are received and updated in a timely manner that protects the Credit Union’s insurable interest. Provides assistance and additional oversight to fellow department technicians.

This role is a career path extension of the Collateral Technician II position. The specialist is proficient in the security of collateral documents and reports directly to the Collateral Services Manager.  Our vision for the Consumer Collateral Management Department is to be the dependable source of collateral management for the Credit Union’s consumer lending portfolio by providing valuable support to our internal partners, coworkers, and members and maintaining our organization’s philosophy of “People Helping People”.

Duties:

• Understand and perform all duties of the Collateral Services Specialists as outlined
• Organize and coordinate job duties with department Technicians and other Specialists
• Lead and answer title servicing issues and needs within vendor resources and websites
• Categorize and file physical titles in the paper title repository
• Specialized knowledge of unique title servicing issues
• Scanning, saving, and working various title servicing reports
• Sorting and processing large amounts of insurance and DMV mail
• Must have a strong knowledge of department processes and procedures.
• Strong knowledge of all systems and software used for collateral management
• Trains and provide guidance to new employees of the department
• Strong understanding of NC DMV and surrounding state procedures and forms
• Fulfilling requests from state DMV’s outside of the Credit Union’s five core lending states
• Initiate/answer telephone inquiries with knowledge and confidence in subject matter
• Assist branch/MSS/LCC staff and members with collateral related questions
• Knowledgeable of the Credit Union’s lending philosophy and policies relating to loan collateral
• Adherence to company policies and industry regulations

Requirements:

• 4 years of experience in consumer lending, collateral management, or similar loan servicing specialty
• Four-year degree in business, finance, or related field preferred
• Knowledge of loan servicing or origination systems preferred
• Proficient in Microsoft Suite products
• Must be able to speak English fluently
• Must have a strong knowledge of department processes and procedures.
• Must be able to cooperate and collaborate with co-workers
• Must be cordial in all interactions with members and co-workers
• Good written and verbal communication
• Must adhere to the work schedule and attendance policy established by SECU and department manager

Desired Skills & Attributes:

• Self-motivated
• Critical thinking
• Detail Orientation
• Dependability

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.