Patient Financial Services Representative - Clinic Driver - Primary Care - FT - Days - MPC Hollywood

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Patient Financial Services Representative (PFSR) and Clinic Driver serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly. Drives a mobile medical van to various local communities and healthcare events.

Responsibilities:

Explains polices including all regulatory and financial consent forms; secures all required signatures.Obtains pre-certification and authorization.May schedule walk-in appointments for services offered.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.May confirm physician and prescription orders ensuring accuracy.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Drives a mobile medical van to various local communities and healthcare events. Weekend work may be required.

Competencies:

ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

High School Diploma or Equivalent (Required)Automobile Insurance (AUTO INS) - Automobile Insurance (AUTO INS), Driver License Num (DRIVER LIC) - Department of Motor Vehicles, Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)

Additional Job Information:

Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred. Other Information: Additional Information: Employment in this position is contingent upon successful completion of a Level II Criminal History record check.Can be graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or have six (6) months of patient care experience.Additional Education Info: Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.Driver License Number (DRIVER LIC) – Department of Motor Vehicles: cleared through Memorial Healthcare System (MHS) requirementsMotor Vehicle Report (MVR) – Department of Motor Vehicles: cleared through MHS requirementsAdditional Credential Info: Will attend a MHS designated driver training program within 6-months of hire.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 60%
•  Climbing = 0%
•  Keyboard Entry = 100%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 60%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 80%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 80%
•  Standing = 80%
•  Wal