Product Operations Manager – Data Foundations - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.  
 
As the Program Manager of Product Operations overseeing our CMX Data Foundations business, you will be responsible for achieving operational efficiency and excellence in execution. You will build, use, and monitor processes and tools that improve the way the CMX Product Team functions internally and across the broader CMX and CVS organization. 

Product Roadmap Planning 

Assist in communicating and aligning the priorities of the Product organization with partners throughout the company, accelerating engagement and consensus on chief objectives, with a focus on Data Foundations and Data Integrity. Partner with Product Management to shape roadmap development and release strategy in annual/quarterly product planning cycles. 

• Roadmap Prioritization: Help develop and manage a process to evaluate, prioritize and intake requests from internal and external stakeholders.   

• Roadmap Maintenance: As the operational arm of the Product team, you will share responsibility with Product team members for building and maintaining CMX’s roadmap. 

• Communications: Communicate product roadmap and feature progress, rationale for product decisions and progress on product initiatives with Product, Digital, DE, DS, and Enterprise teams. 

• Milestone & Dependency Tracking: Work across the organization to manage and unblock dependencies, run meetings across CMX to drive feature milestones, and routinely communicate status updates and potential impacts to other teams.  

Pod Management & Project Commercialization  

Implement and manage a portfolio of initiatives and projects for the Product and Operations teams, ensuring they are completed on time, within scope, and within budget. 
 

• Manage relationships with internal partners, facilitate knowledge sharing, and serve as a key stakeholder for cross-functional inquiries and issues 

• Organize and align product roadmap with Product Managers to aid Product Operations leaders in executive-level conversations 

• Coordinate and manage cross-functional teams working on multiple projects, ensuring clear communication and alignment on project goals and timelines 

• Track and report on the progress of initiatives, resolve blockers, provide regular status updates to stakeholders, and escalate issues when necessary 

• Align project outcomes with broader business goals, collaborating with product managers, engineering, marketing, sales, and other departments 

• Foster a culture of open, transparent, and respectful communication across teams 

• Assemble and shepherd teams to unify efforts against various projects