Investigator 2, Security

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Job Summary

The Organized Retail Crime (ORC) Investigator is responsible for identifying, investigating, and resolving complex fraud cases and schemes impacting retail operations, with a special emphasis on Xfinity Mobile. This role partners closely with store teams, corporate security, and law enforcement to support the successful prosecution of offenders involved in organized retail crime. The investigator also contributes to broader organizational goals by providing training and supporting initiatives aimed at reducing shrinkage and improving operational integrity. It is a dynamic, high‑impact role suited for someone who thrives in fast‑paced investigative environments and is motivated by protecting people, property, and brand reputation. Investigations team, driving the effectiveness of our Investigations program.

Job Description

Core Responsibilities

• Lead comprehensive, organized retail crime investigations, including mobile fraud rings, identity theft, and coordinated multi-store activity. 

• Conduct targeted investigations into Xfinity Mobile fraud, such as unauthorized upgrades, fraudulent activations, SIM‑swap attempts, account takeovers, and device financing fraud. 

• Analyze POS data, activation logs, account activity, surveillance footage, and exception reports to identify patterns and emerging threats. 

• Partner with local, state, and federal law enforcement agencies to build cases and support prosecution. 

• Prepares comprehensive, detail-oriented investigative reports, including findings, recommendations, and mitigation strategies, for senior management and stakeholders.  

• Conducts investigative interviews of witnesses, victims, and subjects. 

• Collects, documents, stores, and maintains evidence according to the chain of custody guidelines.  

• Participates in fraud awareness and training programs to educate employees within Comcast Business to reduce integrity concerns.  

• Assists in compliance efforts by ensuring adherence to relevant regulations, laws, and internal policies.  

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Testifies before grand juries, courts, and administrative hearings on investigation results. 

• Extensive experience in fraud investigations, fraud management, or similar roles within telecommunications, finance, insurance, retail industries or government agencies or law enforcement.  

• Strong knowledge of fraud typologies, techniques, and mitigation strategies.  

• Proficiency in using fraud detection tools, data analytics, and investigation techniques.  

• Familiarity with telecommunications network infrastructure, protocols, and systems.  

• Understanding of relevant industry regulations, standards, and legal requirements related to mobile fraud.  

• Excellent analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.  

• Effective communication and collaboration skills to work with cross-functional teams and external stakeholders.  

• Strong attention to detail and organizational abilities to manage multiple investigations simultaneously.  

• Proficiency in using relevant software applications and tools, including MS Office suite and fraud investigation software.  

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Preferred Qualifications  

• Certification or accreditation from a risk or security management program such as: Certified Fraud Examiner (CFE), Certified Fraud Control Manager (CFCM), Certified Fraud Specialist (CFS), Certified Cyber Crime Investigator (CCCI), or Certified Telecommunications Fraud Professional (CTFP), Certified Financial Crimes Investigator (CFCI), Pr