Inside Sales Representative

​​The Inside Sales Representative is responsible for supporting the sales team in assisting customers through the entire sales cycle.  The role will assume responsibility for maintaining and expanding existing customer accounts within the assigned customer base with a primary focus of retaining customer business.  Additionally, the role works directly with Small and Medium customer opportunities to provide new equipment proposals and follow up on any customer questions or requests.  Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity. 

​The Inside Sales Representative will play a key role in structuring the sales process.  This function includes pricing SMB opportunities over the Vertiv/Liebert product line, organizing sales and marketing collateral, coordinate the purchase of buy-out equipment, build SMB quotes to bid on new business opportunities in generating incremental revenue, and managing customer satisfaction.  This role will act as a first point of contact for urgent calls, emails and messages when outside sales representatives are not available.  Additionally, the role will have responsibility in assisting the outside sales representatives with post sales actions, and issues with invoicing disputes that require timely resolution that may arise.​

RESPONSIBILITIES 

Work with sales team to develop and grow the sales pipeline to consistently meet revenue goals. 

Work with sales team to build quotes to bid on new business opportunities and generate incremental revenue. 

Convey all prospective and lost revenue to Outside Sales Representative and General Manager immediately. 

Work with the sales team and Vertiv marketing to develop database of customers within defined market segments. 

Collaborate with marketing in promotional material generation and communications to customers as needed. 

Review order acknowledgements for accuracy.  

Track orders for shipments and coordinate with outside sales representative and Traffic requiring special handling or expediting requirements. Including assisting with expediting procedures on late shipments as needed. 

Monitor order status for accounts on credit/contract hold, and assist customers with credit/accounting questions 

Assist in managing mis-ships or damaged shipments 

Assist with Start-up/commissioning coordination 

Coordinate invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements. 

Other duties as assigned. 

 

QUALIFICATIONS 

​​BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience. 

​Minimum of 2 years sales or account management experience required. Experience with IT resellers is preferred.  

​Excellent communication skills, both written and verbal 

​Excellent customer service, organizational, and analytical skills. 

​Ability to work and multi-task in a fast-paced environment.  

​Knowledge of technology including software, hardware, and/or networking is preferred.  

​Proficient in MS Office. Experience with CRM management preferred.  

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TRAVEL REQUIRED 

Travel 0% 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.   

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

Customer Focus 

Operational Excellence 

High-Performance Culture 

Innovation 

Financial Strength 

OUR BEHAVIORS 

Own It 

Act With Urgency 

Foster a Customer-First Mindset 

Think Big and Execute 

Lead by Example 

Drive Continuous Improvement 

Learn and Seek Out Development 

 

 

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-chang