Billing & Receivables Specialist

JOB TITLE:  Billing and Receivables Specialist – Remote Anywhere in the United States - Bilingual French/Canadian Preferred

RATE OF PAY: $28.00 per hour + Bonus

THE COMPANY:
Qmerit, headquartered in Irvine, California, simplifies the adoption of electrification products for single and multi-family residential and small business markets. A leader in green energy transformation, the company provides value-driven services throughout the renewable energy equipment implementation lifecycle. This is delivered through Qmerit’s network of company owned contractors, value added resellers and independent certified service providers, skilled in system application and integration as well as ongoing maintenance. Combining this nation-wide network of certified electrical contractors with the company’s digital managed services platform and white-glove concierge services. Qmerit delivers customers an unmatched quality experience when installing electric vehicle (“EV”) charging stations and integrating to battery storage, solar systems, emergency power and microgrid solutions.

JOB SUMMARY
The Billing and Receivables Specialist reconciles installer invoices and customer requests for payment in consultation with the Client Success Team (CSRs) and our network of Certified Installers ensuring invoices are generated accurately, timely, and in accordance with Qmerit’s partner programs. This position requires an understanding of accounts payable principles, solid multi-tasking skills and the ability to balance competing priorities within tight timelines. Position requires strong customer engagement skills, a positive attitude, and ability to adapt to escalations and priorities. 

The Billing and Receivables Specialist will be required to effectively leverage internal resources for transaction processing related activities such as reconciling invoices to agree upon pricing, coordinating payments from customers, and ensuring certified installers are paid in a timely manner.

Success will be measured based on accurate and timely invoice management. 

RESPONSIBILITIES

• Proactively drives the billing process with support from the Client Success team.
• Understands and complies with program billing guidelines.
• Tracks and monitors program billing agreements as outlined in statement of work (SOW), promptly identifying approaching fee limits and inconsistencies in agreed upon billing targets.
• Processes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Reconciles submitted work from the Billing Team and CSR team.
• Pays vendors by monitoring discount opportunities, verifying federal id numbers, scheduling, and preparing payment, and resolving contract, invoice, or payment discrepancies and documentation.
• Verifies vendor accounts by reconciling monthly statements and related transactions.
• Creates invoices to our customers for installation services
• Manages outstanding receivables and ensure collection within payment terms
• Collaborates with Client Success Director/ Team to research and resolve any disputes or discrepancies in billed amounts
• Performs unbilled and billed reconciliations for certified installer accounts across multiple programs
• Research billing issues causing delayed issuance of payment and/or invoicing and drives to resolution
• Identifies and resolves any internal billing issues or processes impacting billing execution
• Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation
• Initiates and tracks customer requests for payments thru our credit card processing system
• Effectively coordinates communication with contractors, partners and customers regarding outstanding balances
• Resolves issues with billing disputes related to customer final invoice amounts