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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Hire, empower, mentor, and counsel collection teammates to create a positive team and working environment Implement and execute the collection/recovery process for assigned portfolios, including but not limited to approval of payment relief, settlements, repossession, charge off, foreclosure, attorney assignment, etc. Provide leadership, guidance, and direction of the entire process to ensure consistency and compliance with applicable laws and regulations. Manage the department to meet established loss, recovery, and/or delinquency goals of bank.

requires 3-5 years collections experience.

Will be 4 days onsite/1 day remote only at posted location

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
 
1.    Responsible for executing the collection process in a fast-paced environment.  Ensure assigned accounts are worked based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept. 
2.    Ensure teammates are negotiating with Clients according to established time frames while promoting positive roll and reducing levels of delinquency, repossessions, non-performing assets, and loan losses.
3.    Meet established goals for portfolio delinquency, losses, and recoveries for assigned portfolios.  
4.    Responsible for managing a Teammates career path by executing on hiring, coaching, performance ratings, and progressive discipline.  Manage the day-to-day activity of attendance tracking.
5.    Execute on call monitoring and quality reviews to ensure compliance with policies and regulations.  Ensure proper escalation of any Clients complaints.
6.    Monitor systems and/or production reports daily, monitoring performance and making recommendations for areas of improvement including.  Responsible for identifying Teammates that are below agreed upon Key Performance Indicators (KPI) and coach appropriately.
7.    Manage Team’s client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
8.    Communicate regularly with all leaders in Client Default Solution and other departments, as needed, to discuss status of past dues, losses, insurance issues, repossession information, and appropriate escalation and collaborative resolution of issues identified.  
9.    Responsible for reviewing repossessions, charge-off, and account changes (i.e. Load Modifications) according to policy guidelines within policies and procedures.
10.    Support the successful implementation of strategy and system related changes.

11.    Complete all required Computer Based Training (CBT) courses accurately and timely.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Bachelor’s degree or equivalent education and related training or experience.
2.    Three to five years of experience in collections or equivalent supervisory experience.
3.    Excellent verbal and written communication skills.
4.    Excellent decision-making and problem-solving skills in routine and non-routine situations.