Sr Program Manager - Product GTM Operations

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a Senior Program Manager for Product GTM Operations you will be responsible for the programs that accelerate bringing new products and functionality to market. Situated within our Product Strategy and Ops organization, you will work cross functionally with the teams responsible for delivering new product value including Product Management, Engineering, Product Marketing, Client Success and more; all with the goal of creating the programs and processes that drive new value, efficiency and faster time to market for clients and our organization.

What You'll Do:

• Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle
• Partner with Product Marketing and Product Managers to guide new SKUs and offers through the offer process
• Track and present on the quarterly GTM launch cycle including progress, blockers and successes  
• Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency and growth
• Serve as the SME on core program technology (Pendo, Fullstory etc) to help our Product and GTM teams drive new value
• Maintain high quality templates, best practices and documentation for our product lifecycle and GTM approach
• Spearhead strategic GTM initiatives owned by the Product organization

What You'll Bring

• 3-5 years experience with Product, Product Marketing and/or GTM program management
• Knowledgeable in product lifecycle and Go-to-Market strategies
• Proven experience delivering high value programs that solve real business issues and drive growth
• Ability to communicate, build trust and drive results across a wide range of technical and non-technical stakeholders
• An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors
• Excellent process development and iteration skills
• An ability to determine and drive towards outcomes, not just deliverables
• Detail oriented with the ability to understand short and long term impact of decisions
• Open minded with the ability to pivot as necessary to ensure the best outcomes 

Nice to Have:

• Program Management certification
• Experience with coordinating new SKU development
• Experience with Pendo
• Experience with Fullstory
• Experience with data analysis

#LI-Hybrid#LI-JM1
Why join Bazaarvoice? Customer is keyWe see our own success through our custom