Customer Representative

Department: Admissions/Scheduling

Employment Type: Full Time

Location: Clinton - Community Drive

Compensation: $17.89 / hour

Description

Be the welcoming voice that helps community members access the care and support they need.
Schedule: Monday-Friday, 40 hours weekly.

As a Customer Representative, you’ll be part of the first point of connection for individuals seeking services in our rural communities. Using our centralized phone queue, you’ll help guide callers to the right resources, ensure information is accurately documented, and support smooth communication across our care teams. Your work helps create positive first impressions and supports our mission to inspire hope and promote wellness.
This is a great opportunity for someone who enjoys connecting with people, thrives in a fast-paced call environment, and wants to contribute to a mission-driven organization making a meaningful difference.

Key Responsibilities

• Answer, triage, and transfer incoming calls using the 8x8 interactive client system
• Ask clarifying questions to understand caller needs and provide clear communication around next steps
• Route calls appropriately, including warm handoffs and crisis line transfers
• Complete call follow-up tasks, including responding to email requests and making outgoing calls
• Process mail and update client demographics in the EHR
• Maintain accurate call status and support general administrative duties as needed

Education, Skills, Knowledge and Expertise

 High School/GED preferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS Clerical experience required.


You’ll be a great fit for this role if you:

• Enjoy being a calm, friendly, and solutions-focused presence for individuals reaching out for support
• Communicate clearly and professionally across phone and digital platforms
• Can balance empathy with efficiency in a call-center-style workflow
• Feel confident using technology, learning new systems, and maintaining accurate records
• Appreciate working in a mission-driven environment serving rural communities