Sr. Manager, Enterprise Systems

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.

 

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

 

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

 

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Sr. Manager, Enterprise Systems will play a critical role in driving the evolution of the company’s enterprise and corporate systems to support continued growth and strategic initiatives. This role will lead and develop a team of software engineers, system administrators, and business analysts, while partnering closely with internal stakeholders and external vendors to evaluate, implement, and optimize enterprise solutions.

The ideal candidate brings strong vendor management and systems leadership experience, with the ability to define technology roadmaps, support and enhance SOX controls, and ensure the scalability, reliability, and ongoing optimization of systems under management. Working closely with senior leadership, business partners, and project managers, the Sr. Manager, Enterprise Systems will help shape technical strategy, execute key initiatives, and ensure stable, efficient system operations.

 

This role is expected to work our hybrid schedule out of the Hampton, NH office or future Boston, MA office.

Responsibilities

• Builds, leads, and mentors a matrix team of technologists across a diverse portfolio of enterprise and business systems.
• Evaluates emerging technologies and trends, translating opportunities into technical, process, and cross-functional improvements across the organization.
• Oversees both internally hosted and vendor-hosted applications to ensure performance, security, data integrity, and regulatory compliance.
• Designs scalable team operating models, workforce plans, and resource strategies in partnership with senior leadership.
• Develops and drives a solution roadmap that aligns business applications with evolving business needs to optimize operations and enable growth.
• Fosters a culture of continuous improvement, accountability, and high-quality, timely delivery.
• Implements lean, agile SDLC practices with appropriate governance and controls for a public company environment.
• Responsible for adherence and process improvement to SOX guidelines for IT systems, preparing monthly and quarterly evidence, reviewing findings with leadership and is active participant in internal and external audit reviews.
• Ensures accurate, thorough technical documentation of systems, business processes, and optimization initiatives.
• Provides end-to-end production support for all systems, including outage management, stakeholder communication, and vendor coordination.
• Manages system-related spend, ensuring budget adherence and cost-effective decision-making.

Qualifications

• Bachelor’s degree in Engineering, Technology, Mathematics/Statistics, or a related scientific field preferred
• 5+ years of progressively responsible experience in one or more of the following areas: software engineering, solution architecture, business process optimization, or enterprise application administration
• Minimum of 3 years of experience leading and managing technical teams in fast-paced, high-growth environments supporting enterprise systems, including ERP, CRM, HCM, LMS, and business collaboration pla