Front Desk Agent- Le Meridien Fort Worth

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• Minimum of 2 years of experience in hospitality or customer service (preferred).
• High school diploma or equivalent required.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Accuracy and attention to detail are essential.