Senior Customer Centric Engineer (CCE)

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Software Engineer - MuleSoft Customer Centric Engineering

Join a high impact global MuleSoft engineering team that delivers the best customer experience by solving the toughest technical customer escalations fast, cross-functional collaboration to improve product supportability and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 150,000+ companies who demand high quality, responsiveness, and predictability. Functional, Performance, Scalability and Security issues must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Apart from Technical skills, it's equally important to have a customer success attitude and strong communication skills.

What you’ll be doing:

• Solve critical customer technical escalations to R&D from our Technical Support organization using OOP, Database, Cloud, web API and UI skills

• Figuring out ways to identify solutions or complex bugs in the product with top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code

• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

• Providing timely information to customer facing teams to improve overall customer satisfaction

• Enabling and mentoring Technical Support teams on technical issues and best practices

• Work closely with cross-functional teams and build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert. 

• Championing Support and Debug initiatives throughout R&D

• Develop high-quality, production ready Tools that can be used by internal users

What we’re looking for:

• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

• Unparalleled troubleshooting and problem-solving skills

• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

• Candidates having 5+ years of relevant technical experience

• Extensive experience in Java, J2EE or similar languages in development / debugging roles

• Desirable skills: Work across teams in delivering projects/running programs

Required Skills: