Food Service Supervisor I

Worcester Recovery Center and Hospital (WRCH) under the Department of Mental Health is seeking a Food Service Supervisor I who will oversee the daily operation of the hospital's Food & Nutrition services.  These duties will include supervising up to five cooks and ten food service workers. This position will be responsible for kitchen sanitation and tray line operations.

Please Note: This is a full-time, 40-hour position.  The shift is 11:30 AM - 8:00 PM with Sunday and Monday as regular scheduled days off.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Supervises daily production and service of meals, by overseeing tray line activities, to ensure meals are served on time, are well received, and are served at appropriate temperatures.
• Coordinates production and tray line activities, by collaborating with Cook III, to ensure efficient day to day operations.
• Monitors supplies, by overseeing daily receiving, storage and issuance of food and nonfood items, maintaining usage logs, and conducting monthly physical counts, to control inventory and have adequate amounts on hand.
• Participates in menu planning, by suggesting menu and recipe revisions, to ensure well-accepted meals.
• Oversees sanitation and maintenance of equipment and food service areas, by inspecting logs, assigning cleaning duties, preparing repair slips, and completing weekly inspection forms, to meet external agency and department standards.
• Assigns work, by completing daily assignment sheets, to ensure all tasks are done.
• Makes recommendations, including supplies and equipment needs and protocol revisions, to ensure efficient services.
• Provides orientation for new employees, by reviewing proper procedures and working 1:1, to ensure proper training of staff.
• Provides OJT and trainings, by assessing staff competency and demonstrating procedures, to teach skills, ensure compliance with safety, sanitation and food preparation requirements.
• Keeps staff informed, by conducting ongoing meetings, to encourage open lines of communication.
• Maintains staffing levels, by participating in interview committees, to ensure sufficient staffing to perform daily department activities.
• Conducts performance evaluations of employees, by recommending commendations or disciplinary action and completing EPRS, to ensure staff competency.
•  All other duties as assigned.

Preferred Qualifications:

• ServSafe Certification or equivalent food safety credential.
• Experience in a healthcare, mental health, or institutional setting with knowledge of therapeutic diets and nutrition standards.
• Knowledge of inventory management systems and food ordering software.
• Strong leadership skills with proven experience supervising diverse teams in a fast-paced food service environment.
• Knowledge of DPH, Joint Commission, or other regulatory compliance standards related to food service and sanitation.
• Excellent communication and interpersonal skills, with the ability to train, coach, and motivate staff.
• Demonstrated ability to manage multiple priorities, delegate effectively, and maintain high quality standards.
• Ability to analyze operational d