Job Description Summary

Please Note: This position requires extensive national travel for onsite customer education and training. (85+%/4-5 days per week including overnights and some weekends within USA via multiple modes of transportation (car, air travel, train etc.) as necessary). The individual in this position will ideally be located near a major airport.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical and operational expertise by providing excellent education and training supporting the Nuclear Medicine modality. As a clinical expert, you will be responsible for enhancing the customer experience by providing effective impactful education and training solutions.
Provides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Nuclear Med modality. 

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment 

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education.

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions 

• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements pre through post training. 

• Provide ongoing post-installation training and support as needed over the lifecycle of the product.

• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. 

• Work integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.

• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

• Minimum 3 years of imaging experience with at least 3 years of Nuclear Med modality experience

• ARRT or equivalent specific Nuclear Medicine modality certification.