Advanced Pharmacy Technician - Specialty Pharmacy

At TriHealth Pharmacy Solutions, Advanced Pharmacy Technicians are more than support staff—they are trusted contributors to specialty pharmacy care for patients managing complex, chronic, or rare conditions. This role offers the opportunity to work with specialty and high‑cost therapies in a highly coordinated, safety‑driven environment where precision, accountability, and teamwork directly impact patient outcomes.

As an Advanced Practice Pharmacy Technician – Specialty Pharmacy, you’ll support pharmacists in specialized medication preparation and dispensing, manage critical operational and billing workflows, and help ensure timely access and continuity of care for patients who rely on these therapies. TriHealth values technicians who bring experience, consistency, and pride in their work—and provides a setting where those skills are respected, utilized, and developed. If you’re seeking a career step beyond traditional outpatient or retail pharmacy, this role offers visibility, responsibility, and the chance to grow within a trusted, mission‑driven health system.

Location:  Norwood, OH

Work Hours:

• Full time, 80 hours biweekly
• Day Shift
• Monday - Friday

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. For more information, please visit our benefits page:  https://careers.trihealth.com/what-we-offer/benefits.

Job Requirements:

• High School Diploma or GED or GED (Required). Associate's Degree or Bachelor's Degree (Preferred)
• 2 - 3 years Previous or current Pharmacy Technician experience (Required) 
• 3 - 4 years Outpatient Pharmacy experience desired (Preferred)Other National Pharmacy Technician Certification (CPhT) is required.
• Current national Pharmacy Technician Certification (CPhT) required (Pharmacy Technician Certification Board [PTCB] or ExCPT Certification by the National Healthcareer Association)
• Active registration with the Ohio State Board of Pharmacy as a Certified Pharmacy Technician

Job Overview:

The Specialty Advanced Practice Pharmacy Technician plays a critical role in the medication use process at TriHealth Pharmacy Solutions, supporting the delivery of high-quality care for patients with complex, chronic, or rare conditions. This role focuses on specialized medications that require enhanced coordination, precision, and patient engagement. 

Key responsibilities include: 

• Medication Support: Assists pharmacists in the preparation and dispensing of hazardous and non-hazardous medications, in full compliance with state and federal regulations, and under the direct supervision of a pharmacist. 
• Operational Excellence: Manages inventory, processes prescriptions, and performs billing-related tasks specific to high-cost and specialty medications. 
• Patient-Centered Service: Provides exceptional customer service and patient support, helping to ensure medication access, adherence, and continuity of care. 
• Commitment to Safety and Quality: Contributes to the safe, accurate, and timely distribution of medications, reflecting a strong commitment to patient safety and quality care. 

This advanced technician role is essential to the success of specialty pharmacy services, bridging clinical expertise with operational efficiency to support optimal patient outcomes.
Job Responsibilities:

Drug Fulfillment: Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy. 

• Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions. 
• Utilize EPIC Willow Dispensing System, monitoring all Specialty work queues. 
• Investigate Willow malfunctions and be able to enter ticket to potentially resolve the issue. 
• Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care. 
• Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs. 
• Investigate inventory issues, including out of stock medica