Youth & Family Director

Why Your Role Matters 

The Youth & Family Director oversees and coordinates a diverse range of programs designed to engage and inspire children, teens, and families to learn, grow, and thrive. This role manages offerings such as Gymnastics, Dance, Kids Play, Cultural & Arts Programs, Camp, and more, many of which are seasonal, ensuring each is delivered safely, creatively, and with excellence. 

A key part of this role is driving innovation: identifying opportunities to enhance programs, introduce new experiences, and engage families in meaningful ways. The Director collaborates with staff and partners to implement programs, troubleshoot challenges, and ensure a high-quality experience for all participants. By combining operational management with creative thinking, the Youth & Family Director helps programs evolve, supports staff in executing activities, and delivers experiences that foster confidence, exploration, and lasting connections for children and families. 

How You Will Make an Impact  

The member relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner. 

 

Performance Achievement & Results  

 

• Hold program teams accountable for high performance and achievement of organizational objectives. 

• Model inclusive leadership behaviors and embrace diversity in all forms. 

• Hire, coach, and manage direct reports, ensuring alignment with association people practices. 

• Implement a goal-based management approach, ensuring staff are actively working toward center-level objectives and key results. 

• Model and ensure adherence to association policies and safety protocols, with a focus on child safety. 

• Monitor and maintain all required staff certifications. 

• Promote and incorporate the YMCA five core values and attributes. 

 

Member Relations & Experience 

• Prioritize relationship-building with members, program participants, volunteers, and all YMCA stakeholders. 

• Respond to member and participant needs in a courteous, friendly, and professional manner. 

• Ensure all programs deliver excellent customer service and a transformative YMCA experience. 

Program Operations & Management 

• Guide, direct, and oversee current Youth and Family programs, Kids Play, and new program development. 

• Establish operating standards and program objectives to ensure quality, participant satisfaction, and growth. 

• Support marketing and promotion efforts to achieve program enrollment and engagement goals. 

• Develop and maintain maintenance programs and procedures for facilities and equipment. 

• Maintain accurate program records, including registrations and statistics. 

• Develop and maintain collaborative relationships with community organizations to increase YMCA visibility. 

• Develop, mon