Senior Associate, Digital & Social

About Ketchum

As a global communications consultancy with 100 years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.

We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

 

 

 Overview:  

 

We’re looking for a Senior Associate, Digital & Social! You are perceptive, collaborative, and agile with sharp strategic instincts. You know what’s on trend in the digital space and love creating experiences through content. You are a creative thinker—always tinkering with new ways to approach old problems to find the best solutions for your client. Our team is highly collaborative and moves quickly, executing programs, campaigns, and ideas.  

 

The responsibilities and qualifications for this job may sound familiar, but the person we’re looking for is unique. That’s because Ketchum is different. We are intuitive, skilled practitioners – risk-takers who are not afraid to try new things and don’t believe in settling for the tried and true. If this sounds intriguing, you probably belong here with us. And in this role, you will be a critical part of taking our team to the next level.  

 
Responsibilities:  

• Manage social channels on behalf of brands, including content publishing and moderation 

• Review and engage with all inbound messages on brand-owned channels and uncover opportunities to engage with general conversations relevant to assigned brands online 

• Serve as an audience expert, sharing insights and learnings from observed social conversations and community engagement  

• Demonstrate understanding of client and business needs, goals, and competitive environments 

• Drive and execute digital and social media campaigns to help achieve clients’ objectives 

• Be a hands-on team player adding value, sharing creative ideas, and executing digital programs 

• Create digital solutions to answer client's business needs 

• Support the development of and implement strategies to influence audiences across digital and social ecosystems 

• Knowledge in using social media platforms to drive brand awareness and engagement. 

• Produce content strategy documents for brands, including style guides, content and channel strategies, content audits, gap analyses, editorial calendars, content sourcing plans and production requirements as needed 

• Write content concepts and bring to life creative ideas 

 
Qualifications:  

• 2-3 years of experience working in digital/social, including actively managing a brand presence on social channels 

• Recognized expertise in social media, including the technical and community nuances across social channels 

• Experience operating within social media management systems and native social platforms (Hootsuite, Sprinklr, Facebook Busines