Entertainment Production Services Supervisor

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Hourly Pay: $37.00- $42.00

The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor’s convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Effectively trains technicians on various job duties
• Keeps informed of all new developments within the department.

• Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Assists AV Technicians with equipment deployment/setup, calibration and system debug.
• Maintains daily communication with project team on job progress and status.
• Maintains a professional work experience and positive interaction with all trades on projects.
• Sets up meetings and conferences.
• Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.
• Efficiently pulls, terminates, tests and labels field cabling to the correct locations.
• Operates powered, powder actuated, and hand tools to install supporting infrastructure.
• Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.
• Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow.
• Makes contact with the clients to ensure scheduled meetings go smoothly.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum of 8 years of audio visual technician experience in a high volume convention facility is required.

Excellent written and verbal communication skills are required.

Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro

Must possess outstanding organizational