Senior Field Support Technician

General information

Requisition # R61660 Locations USA-FL-Doral Posting Date 07/09/2025 Security Clearance Required TS/SCI Remote Type Onsite Time Type Full time

Description & Requirements

Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with ManTech!

ManTech seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• The Field Support Technician III provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution

• They diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians

• They lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations

• They communicate effectively with clients, explaining complex technical concepts clearly and concisely

• They develop and maintain knowledgebase articles and training materials, contributing to the team’s knowledgebase and improving support efficiency

• They also mentor Junior Technicians, providing guidance and support in their professional development

• The Field Support Technician III provides direction and mentorship to subordinate staff

Minimum Qualifications:

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.

• 7+ years of relevant experience with 5+ years of position relevant experience.

• Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.

• Experience with cybersecurity tools and best practices.

• Experience with end-user device support (desktops, laptops, mobile devices).

• CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

Desired Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.

• Experience working in a managed services environment.

• Experience with cloud technologies (e.g., AWS, Azure).

• Experience with scripting and automation tools.

• Experience with advanced cybersecurity incident response and server administration and virtualization.

• Advanced vendor-specific certifications (e.g., MCSE, CCNP),