About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

We are seeking a dynamic, results-driven Director of Workforce Strategy & Business Optimization to lead and implement comprehensive workforce strategies that drive performance, operational excellence, and continuous growth across our organization. The ideal candidate will have a proven track record in aligning workforce and organizational needs, optimizing business performance, and driving large-scale initiatives at leading financial institutions. This leadership role demands a strategic thinker capable of gathering, analyzing, and presenting data-driven insights to inform critical decision-making. Reporting to the Senior Vice President, Operational Strategy, this role will drive operational performance and business transformation across the VillageMD enterprise.

How you can make a difference:

• Workforce Strategy & Planning: Develop and execute workforce strategies to align resource allocation with organizational objectives. Work with cross-functional leaders to ensure business goals are met and identify areas for improvement.
• Data Analysis & Reporting: Collect, analyze, and interpret large data sets to derive actionable insights. Present findings to senior leadership to guide decision-making on workforce allocation, supplier strategy, and operational improvements.
• Process Optimization & Efficiency: Identify opportunities for process reengineering and continuous improvement, ensuring data accessibility and enhancing operational efficiency across all business units.
• Workforce Enablement: Lead initiatives to streamline operations, improve employee performance, and ensure business continuity. Manage forecasting, capacity planning, and performance monitoring to meet company objectives.
• Risk Mitigation & Financial Planning: Conduct risk analysis and develop strategies to mitigate potential issues. Oversee financial modeling and cost/benefit analysis to ensure resource optimization and budget adherence.
• Project Management & Tool Implementation: Lead the roll-out of key tools and processes, ensuring successful adoption and integration across teams. Partner with IT and other business units to enhance tool capabilities and resolve issues.
• Supplier & Location Strategy: Manage supplier relationships and advise on strategic location planning to optimize business operations. Implement strategies to reduce costs and improve resource deployment across global markets.
• Leadership & Team Development: Inspire and lead cross-functional teams, encouraging collaboration and high performance. Mentor and support the development of emerging leaders within the workforce planning function.
• Stakeholder Management: Engage with internal and external stakeholders, providing strategic insights and recommendations on workforce trends, supplier performance, and market analysis.

Experience to drive change:

• 7+ years managing complex, enterprise-wide transformational programs that touch on various areas of the business and deliver high impact/ROI
• Ability to think through & manage around pot