Manager, Process Improvement- Licensing and Credentials

Position Summary...

What you'll do...

What you’ll do: 

• Develops initiatives and processes for key business functions to drive business goals, objectives, and programs by analyzing data and evaluating key business components in order to assess current performance baselines; identifying gaps, opportunities, and needed improvements in key business functions; evaluating and updating current practices on a continuous basis; developing improvement solutions; ensuring program processes are simple, executable, and sustainable for future use with manageable roll out plans; consulting with cross-functional teams to get alignment on improvement solutions; and communicating changes and solutions to key stakeholders in order to get buy-in.  

• Manages process improvement programs by evaluating and determining improvement needs ; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies, practices, and procedures ; ensuring proper controls, tools, and materials are present in order to enhance behavior change ; partnering with stakeholders to ensure alignment and support of the processes ; monitoring program performance in relation to metrics ; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions.  

• Manages global projects by identifying areas of opportunity; determining proper procedures and guidelines for advising on, executing, and documenting organizational practices across multiple countries; understanding the global trends that affect the business; demonstrating and communicating working knowledge of industry best practices and Walmart policies and procedures in business area of expertise; anticipating issues of concern; and being proactive in recommending sustainable solutions in area of expertise .  

• Helps develop strategies, processes, and best practices by conducting modeling and statistical analyses; partnering with cross-functional teams across the business; benchmarking with industry experts through continuous education and use of networks; developing assessments of key opportunities; demonstrating the ability to translate technical solutions into business solutions; supporting the development of long-term plans and project timelines; and communicating with and influencing decision-makers and executives within the organization .  

• Leads the implementation of change initiative projects to achieve desired results by leading the execution of transformational change and processes; developing plans to implement processes; assessing the organization's readiness for change; managing expectations; adjusting approaches so that positive change is adopted by all business partners and stakeholders; and ensuring timely project management from pilot through implementation stage to enable sustainable processes throughout the business unit.  

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating ad