Sales Operations Analyst, Healthcare

The Sales Operations Analyst plays a critical role in supporting the Healthcare Sales team by leveraging data-driven insights to optimize sales performance, improve processes, and enhance strategic decision-making. This role is responsible for analyzing sales trends, managing key data sets, producing performance reports, and collaborating with cross-functional teams to drive sales effectiveness and revenue growth.

Candidates who are in the Winston-Salem, NC and surrounding area will be given preference.

Key Responsibilities

Data Management & Analysis

• Collect, manage, and analyze sales data to identify trends, opportunities, and performance gaps.
• Generate reports and dashboards to provide insights into sales performance, market trends, and customer behaviors.
• Maintain data accuracy and integrity across sales technology platforms (e.g., Salesforce, Incorta, Oracle).
• Support the field sales team by resolving data inconsistencies and providing quality assurance.
• Develop sales forecasts, demand planning, and financial projections to guide sales strategies.

Sales Process Optimization

• Identify inefficiencies in sales workflows and recommend scalable solutions to improve productivity.
• Assist in the development and optimization of sales enablement tools, including CRM enhancements and automated workflows.
• Partner with the Director of Field Sales Operations to implement process improvements that enhance team efficiency.

Reporting & Insights

• Create and circulate sales reports that provide actionable insights for sales executives and cross-functional peers.
• Conduct whitespace analyses to uncover untapped opportunities for business growth.
• Support Rx Returns business reviews and provide data-driven recommendations to enhance customer engagement.
• Collaborate with the Quality Assurance team to conduct periodic audits and ensure data accuracy.

Cross-Functional Collaboration

• Work closely with Marketing, Product, Regulatory, and Customer Service teams to align sales initiatives with business objectives.
• Partner with the Sales Enablement team to support sales training programs with data-backed insights.
• Coordinate with technology and operations teams to enhance system integrations and sales tools.

Performance Assessment & Forecasting

• Monitor sales representatives’ performance using key performance indicators (KPIs) and provide recommendations for improvement.
• Assist in financial forecasting for sales revenue, operational expenses, and market demand.
• Provide analytical support for pricing strategies and package rate management.

Qualifications:

• Education: Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Experience: 3+ years in sales operations, sales analytics, or a similar data-driven sales role.
• Experience working with CRM systems, sales automation tools, and data visualization platforms (e.g., Salesforce, Incorta, Oracle).

Skills:

• Strong analytical, research, and problem-solving skills.
• Excellent communication and presentation abilities, with the capability to translate complex data into actionable insights.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Excel, SQL, and BI tools is a plus.
• Proficiency in Google Suite products, including Google Looker

Why Join Us?
Be part of a dynamic sales operations team supporting the healthcare industry with data-driven solutions that drive growth and efficiency. This role provides an opportunity to make a meaningful impact, optimize sales strategies, and collaborate with industry leaders in an innovative and fast-paced environment.
 

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on p