CHILD SUPPORT SPECIALIST

Position Number: 22107362 
County: Pulaski 
Posting End Date: 02/04/2025 
Anticipated Starting Salary: $32,405  
Office of Child Support Enforcement 

Position Specifics: 

Process Server and Certified as an Law Enforcement Officer.

 

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

 

 

Preferred Qualifications:

Must be certified by the Arkansas State Law Enforcement Standards Commission as a law enforcement officer.

Must qualify to be certified by the Arkansas Crime Information Commission as a Terminal operator to access their system
Must qualify to be certified by all Pulaski County Courts to serve their papers.

 

Job duties to include but not limited to:

Serve all legal documents from the Little Rock Regional OCSE.  Serve legal documents in accordance with rules of civil procedure established by the Arkansas Supreme Court and the rules established by the Pulaski County Courts.  Check documents for accuracy prior to service.  Prepare accurate logs showing the disposition of all legal documents handled.  Serve documents within the time allowed for service.  Locate persons to be served using ACIC/NCIC, Arkansas Justice Exchange, OCSE computer system, past or present employers, past landlords, neighbors, friends, relatives, state parole and probation offices, other police agencies and the U.S. post office.  Prepare return of service forms on all papers served and return them to the legal department in a timely manner.  Make entries into the case note screen of the OCSE computer system showing the disposition of all papers handled.

Position Information

Class Code: M068C

Grade: GS05

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Child Support Specialist I is responsible for coordinating staff activities, investigating, documenting, and initiating actions on child support cases, locating parents to establish and enforce court-ordered child support payments, and investigating child support delinquency cases. This position is governed by state and federal laws and agency/institution policy.

Functions

Conducts investigations for alleged child support delinquencies by reviewing cases, interviewing custodial parents, and contacting employers, neighbors, and landlords to obtain information required to identify and locate a non-custodial parent. Utilizes electronic location data to assist in the identification and location of non-custodial parents and employers in order to enforce child support obligations. Initiates notices/letters to customers, employers, and other state and federal agencies to obtain or provide information relating to the enforcement of child support obligations, and provides follow up correspondence and/or telephone calls as necessary. May coordinate the work activities of lower-level para-professional and administrative support staff by assigning and monitoring work, developing work plans, disseminating and interpreting policies and procedures, and presenting in-service training. Monitors the collection and posting of monies to individual accounts for clients and calculates and verifies child support arrears based on the obligation ordered by the court and payments made by the non-custodial parent by obtaining an affidavit. Implements wage assignments, income withholdings, and installment agreements for the collection of child support, negotiates with a non-custodial parent within agency guidelines to obtain an installment agreement for the payment of delinquent child support, and determines if legal actions and/or license suspension is appropriate in order to obtain payment of child support. Conducts reviews of court orders in order to determine if a modification of the child support obligation is appropriate. Prepares for and testifies at legal proceedings regarding the enforcement of child support obligations. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the procedures and practices of investigative techniques involved in child support delinquency. Knowledge of state and federal regulations and guidelines gove