Process and Business Control Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to lead critical initiatives that ensure operational excellence, risk management, and adherence to global standards? As the Associate Director for Processes, Risk, Audit, and Compliance at Kyndryl, you will play a pivotal role in developing and optimizing processes, driving compliance, overseeing audits, and mitigating risks in alignment with the strategic objectives of our Global Real Estate and Facilities team.

What You'll Do:

Process Optimization

• Design, implement, and maintain comprehensive global processes and workflows for key real estate and facilities functions, such as lease administration, transaction management, facilities operations, and vendor performance.
• Collaborate with regional and functional teams to harmonize global processes with local requirements, ensuring scalability, adaptability, and efficiency.
• Create and maintain detailed documentation of standard operating procedures (SOPs), workflows, and process maps.
• Identify inefficiencies and redundancies in current workflows and implement process improvements.
• Develop and lead training programs to ensure teams globally are educated on new processes, tools, and best practices.
• Act as a central point of coordination for process-related initiatives across departments, including finance, legal, and procurement.
• Foster a culture of innovation and continuous improvement by encouraging teams to provide feedback on existing processes and participate in improvement initiatives.

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Risk Management

• Identify and assess risks across real estate and facilities functions, including lease administration, transactions, and vendor relationships.
• Develop mitigation strategies to address risks and implement robust risk management frameworks.
• Monitor compliance with risk management protocols, ensuring alignment with global standards and regulatory requirements.

Audit Management

• Lead preparation, coordination, and execution of internal and external audits related to global real estate and facilities operations.
• Serve as the primary liaison between internal stakeholders, auditors, and third-party providers.
• Track and resolve audit findings, implementing corrective action plans and process improvements.

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Compliance Oversight

• Ensure compliance with operational guidelines.
• Partner with legal, finance, compliance, and regional leads to address compliance gaps and implement controls.
• Develop training programs and communication plans to promote awareness and adherence to compliance standards across the organization.

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Collaboration and Leadership

• Act as a trusted advisor to regional and global leaders, providing expertise on processes, risk, audit, and compliance matters.
• Lead cross-functional initiatives and represent the Global Real Estate and Facilities team in enterprise-wide projects.
• Manage and mentor a team, fostering a culture of accountability and continuous improvement.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious