Senior Patient Service Specialist - Vanderbilt Eye Institute

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VEI Lebanon

Job Summary:

Independently provides service to patients before, during or post-appointment. Maintains proficiency in all aspects of PSS role. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and/or providers. May provide guidance to entry level staff members.

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Position Hours (vary)

8:00 AM - 5:00 PM

Location

1670 West Main Street

Lebanon, TN

Department Summary

Our team of ophthalmologists and optometrists at the Vanderbilt Eye Institute treat a wide array of eye diseases that affect eye health and vision. We offer comprehensive care that includes primary eye care, vision screening, surgeries for conditions such as glaucoma and cataracts, and other treatments and surgeries for disorders of the eye.

KEY RESPONSIBILITIES

• Proficiently performs all Patient Service Specialist job responsibilities.
• Facilitates pre-authorization, precertification or predetermination of procedure and resolves related issues.
• Manages templates including utilization, wait list and quality audits.
• Monitors patient schedule and ensure optimization of resources and workflow.
• Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
• Participates in interview process for new PSSs.
• Assists with onboarding and training of new hires and manages and reviews onboarding checklist.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• CUSTOMER SERVICE (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Intermediate): The ability to coordinate and schedule patient appointments, and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Intermediate): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
• APPOINTMENT & PROCEDURAL SCHEDULING (Intermediate): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares infor