Pharmacy Carrier Relations Director

About the role: The Pharmacy Carrier Relations Director role will be responsible for forging and fostering collaborative relationships with pharmacy partners (PBMs, carved-in pharmacy solutions, specialty pharmacies, etc) on behalf of our mutual employer clients, ensuring all pharmacy needs across Included Health are well coordinated, will serve an integral role informing strategy in the pharmacy space and deploying innovative new products in partnership with product teams. This role requires a forward-thinking strategic mindset and strong diplomacy skills to build long-term relationships with external partners to enable and support enterprise sales in conjunction to expanding Included Health’s offerings into the pharmacy space.

Responsibilities:

• Owning relationship management with key external partners in support of mutual employer clients with a specific focus on pharmacy benefits managers 
• Ongoing understanding of dynamic pharmacy benefits landscape, including PBM growth strategy, business performance, go-forward business strategy to inform future Included Health strategy
• Strong collaboration with the product teams to deploy innovative new products in the market as we expand our offerings into the pharmacy space including product design, client facing sales support and future roadmap
• Implementing scalable business processes, developing communications and ensuring internal Included Health carrier-related needs are coordinated and strategically aligned
• Identify trends and assist in the development of mitigation strategies, where appropriate, in partnership with the Carrier Relations and broader Strategic Partnership and Insights team

Serve as a subject matter expert internally including but not limited to:

• General Management and Product functions as we build out our pharmacy navigation capabilities 
• Client Success and Sales on current relationship dynamics between Included Health and client/ prospect’s carriers 
• Proposal Team on consistent messaging in RFPs
• Solutions Engineering on data feeds and future enhancements needs 
• Client Launch Team on data feeds, current integrations and diplomacy efforts with PBM partners 
• Supporting specific strategic client launches with critical pharmacy dynamics
• Partnership with marketing and other functions on pharmacy intelligence and carrier trends

Requirements:

• 12+ years of relationship management, operations or strategic planning expertise, with direct experience working within the pharmacy benefits management space
• Active relationships with commercial PBMs and carriers / health plans is preferred 
• Strategic planning and critical thinking skills, program management expertise, deep expertise in the PBM space
• Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience
• Strong interpersonal skills with the ability to work independently and within a team environment
• Experience using data to provide practical business insights through presentations and reporting and drive decision making through presentations and reporting
• Experience resolving and communicating about issues with both data driven and non-data driven audiences
• Experience in a high growth, fast changing environment
• Ability to travel as needed to build external relationships with key stakeholders
• Bachelor's degree required, advanced degree preferred

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to work shifts of at least 8 hours, 40 days per week.
• Ability to thrive in a fast-paced, high-intensity work environment.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:
Zone A: $149,450 - $211,100 + equity + benefits  Zone B: $171,868 - $242,765 + equity + benefits  Zone C: $186,813 - $263,875 + equity + benefits  Zone D: $194,285 - $274,430 + equity + benefits  
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting bas