Customer Resolution Specialist (Contract)

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Job Description:

Job Description:

Satair is looking for a Customer Resolution Specialist (Contract) to join our team based in Peachtree City, Georgia.

The Customer Resolution Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your working environment:

Just outside of Atlanta is one of ten of Satair’s global locations. Established in 1986, this site hosts Commercial, Human Resources, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and planning team functions.

Primary Responsibilities:

1. Order Processing: 60%

• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

2. Relationship Building: 20%

• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.  

3. Technical Support: 10%

• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Education:

• An Associate’s Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

• 2+ years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of Google Suites (Sheets, docs, slides)
• Basic knowledge of SAP, preferred

Physical Requirements:
Lifting and Carrying:  Able to carry up to 30 pounds on an intermittent basis.
Hearing:  Corrected hearing able to respond to emergency alarms, alerts and warnings. Ability to hear via telephone, teleconference, and work-related conversations.
Pushing/Pulling/Manipulation:  Able to push and pull items in the workplace
Sitting:  Able to sit and work in front of a computer or other machine for extended periods of time.
Squatting/Kneeling:  Able to squat and kneel as needed to retrieve or place items on low shelving.
Standing:  Able to stand for long periods of time
Physical requirements similar to that of a moderate activity job

This position is a