Supervisor - Workforce Management

Job Description

The Workforce Management Supervisor motivates and supports schedulers in the production of weekly schedules and daily operational tasks. The WFM Supervisor is a leadership liaison between the WFM Specialists and management. All department and property policies, practices, and procedures are observed while multiple tasks are completed.

POSITION RESPONSIBILITIES/DUTIES:

• Train and enhance the WFM Specialists’ skills to improve scheduling solutions as well as their personal growth.
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies.
• Be a leading force devising scheduling enhancements and creating new business models.
• Discover new best practices to best utilize staffing while following current labor agreements and regulations.
• Adhere to all ethical and equity when managing WFM Specialists and various department inquiries.
• Balance specialists’ workloads between weekly scheduling and daily operations.
• Ensure the WFM team’s completion of daily schedule operations, such as leave requests and call outs.

Qualifications

EDUCATION and/or EXPERIENCE: 

Required:

• High School diploma or equivalent.
• At least 3 years of relative or related experience which includes some management oversight.
• Working knowledge of statistical analysis.
• Ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Bachelor’s degree or work experience in a related field.
• Previous experience utilizing Kronos, Virtual Roster and Workday software.
• Bi-lingual

KNOWLEDGE/SKILLS/ABILITIES:

• Proficiency with Microsoft Office software including: Excel, Word, Outlook and Power Point.

WORK SCHEDULE/HOURS:

• Available to work any time/day of the week

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.