Resident Services Coordinator - La Veranda / Casa Dominguez

Company Description

Abode Communities is a regional non-profit real estate development and property management firm. 

Our Resident Services invest in the long term success of over 6,000 parents, children, seniors and people with special needs by offering its mission-critical social services programming at  23  residential locations. For families, these complimentary services aims to break the cycle of economic entrenchment through the provision of life skills and job readiness workshops for parents, as well as after-school academic enrichment, college preparatory and scholarship programs for youth and young adults. Specialized services aim to help seniors and people with special needs achieve self-sufficiency and retain their housing. All residents also enjoy access to an abundant referral system, social and community-resource events, and health/green living activities.

Job Description

Under the supervision of the Director of Resident Services, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and case management services to  seniors as needed  at two affordable housing developments located  in   Pasadena and Los Angeles. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and aging in place.  The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and Family Metrics database.

Major Responsibilities

• Build community and trust among residents.
• Assess the needs of seniors and recommend specific service plans, provide service referrals and linkages as needed.
• Meet with residents and provide case management services upon request.
• Develop a comprehensive resource directory with relevant local, accessible resources.
• Provide linkages to food resources, low or no cost transportation and donations.
• Provide social, educational and recreational programs through collaborations with volunteer, local non-profit, governmental, or community resources.
• Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology and community building.
• Establish collaborative working relationship with Property Manager to facilitate open and on-going communication regarding resident activities, meetings, special events, resident questions and concerns.
• Provide regular documentation and tracking of all program activities via program database Family Metrics
• Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests.
• Serve as resident advocate while teaching residents to advocate for themselves.
• Provide supervision and oversight to all program staff and third-party service providers.
• Maintain resident files in compliance with regulatory requirements.
• Prepare quarterly and annual report of outputs and outcomes to measure impact.

Equivalent Education, Experiences, Skills, Knowledge, and Abilities:

• Bachelor’s degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
• Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations
• Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community.
• Strong verbal