BT Onboarding Specialist
Centria HealthcareAbout the role
<div> <p><strong>HYBRID POSITION - In OFFICE Tuesdays & Thursdays - Farmington Hills, MI</strong></p> <p> </p> <p><strong> Position Summary</strong></p> </div> <div> <p>This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel. The Onboarding Specialist will organize, maintain, and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding. Additionally, they will provide a positive customer service experience to team members.</p> <h3><strong>Duties and Responsibilities</strong></h3> <ol> <li>Onboarding <ul> <li>Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.</li> <li>Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.</li> <li>Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.</li> <li>Track candidates’ daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.</li> <li>Partner with the Recruiting and Operations teams regarding candidate and team member transitions. </li> <li>Create applicable internal and external accounts, as needed. </li> </ul> </li> <li>Customer Service <ul> <li>Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.</li> <li>Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%. </li> </ul> </li> <li>Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.</li> <li>Responsibility to report violations of Company policies or the Code of Conduct.</li> </ol> <h3>Rate</h3> <p>$20-$22 hourly</p> <h3><strong>Qualifications</strong></h3> <h3><strong>Education/Licenses</strong></h3> <ul> <li>Associate degree</li> <li>Bachelor’s degree, preferred</li> </ul> <h3><strong>Work Experience</strong></h3> <ul> <li>1+ years administrative or customer service experience</li> <li>Data entry experience, preferred </li> </ul> <h3><strong>Equipment and Technology Requirements</strong></h3> <ul> <li>Basic computer skills</li> <li>Working knowledge of laptop/desktop PC</li> <li> Proficiency in Microsoft Suite</li> <li>
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s