Cardiac Diagnostics Patient Care Manager

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:
Within Cardiac Diagnostics, we listen closely to the needs of our customers and create revolutionary remote care technologies and services that connect cardiac arrhythmia patients and caregivers in a way that redefines healthcare – and works without interruption to daily life. Our research and development are guided by our commitment to deliver clinically proven solutions that can be performing safely and effectively. Our people make it possible. We value the diversity of our workforce — our differences are instrumental in achieving success.

Within this role, you will support customers and sales personnel in the onboarding and education around using the Patient Care Management System and influence the organization to continue to evolve the Patient Care Management Platform and support materials.

Your responsibilities will include: 

• Customer Education.
• Develops and implements Patient Care strategies by determining the relevant factors (e.g., product, competition, and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of Patient Care accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific Patient Care customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which Guidant products can best address their specific needs.
• Observes actual implementation of Patient Care at the customer site to gain insight into the specific nuances of each physician and each member of the clinic staff.
• Establishes pricing packages by working with relevant personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.

What we're looking for in you:
Minimum qualifications: 

• Bachelor’s degree with equivalent field clinical/sales experience.  
• Minimum of 5-10+ years of clinical or sales experience.

 

Requisition ID: 581544

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.  The goal of the drug testing is to increase workplace safety in compliance with the applicable law.  

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide,