Patient Liaison Coord-MSH International Services -Bilingual Arabic or Spanish FT- Days

The Patient Liaison is responsible coordinating and navigating care for patients coming through our International Services to Mount Sinai Health System for treatment. The Patient Liaison will facilitate client communication with hospital, clinical, and administrative staff.  

•   Plans, refers, and coordinates medical services for International Services patients accessing the Mount Sinai Health System.
•   Greets Executive Services either in person or via telephone, and updates their demographics in the department management system.
•   Cultivates and maintains professional customer service relationships within the health system.
•   Verifies visit details with the patient or family prior to arrival or, at minimum, at time of arrival before visit.
•   Navigates patient and family members to and from appointments
•   Communicates all required detail to appropriate parties regarding patient's arrival, and ensures that the medical record is available for the physician.
•   Processes HIPAA-related paperwork and other institutional forms as required, maintaining a high degree of accuracy and appropriate filing
•   Performs customer satisfaction rounding with patients when admitted.
•   Schedule patient follow-up appointment(s) as needed. Provides patient with guidelines for requesting medical records and other paperwork
•   Performs basic charge entry tasks.
•   Answers phones for department and coordinates inquires with appropriate team members or departments.
•   Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
•   Perform other duties assigned by Director or supervisor


 

• Bachelor’s degree preferred.
• At least 2 years’ experience, preferably in a health care facility/physician practice environment
• Fluent in Spanish and or Arabic language.  
• Excellent customer service, Multi-tasker, with outstanding written, phone and email etiquette.
• A team player who works well under pressure in a high energy dept.  

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,526.72 - $81,675.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, M1U - International Patient Services - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artifici